Zooomr is back online according to their post here!
The service was down due to a RAID controller failure which also resulted to partial data loss. Images uploaded by the users in the last few days are gone while other images are corrupted. From now on I think zooomr will invest some more to reliability since another incident like that will be disastrous. I know people are all good and saying these things can happen and blah blah blah, but these are thoughts of zooomr enthusiasts (who got free PRO accounts) and not users. Reliability is a major concern to paying customers and if zooomr is going to leave the beta stage it has to do address the reliability issues (I know the truth is bitter but it is the truth).
However (in my opinion), zooomr handled the incident well and upgraded all enthusiast’s PRO accounts to PRO 4 Life to regain user’s trust. This compensates the downtime and data loss. Users know will forget the incident happy!
Question to me now is “where zooomr is going to get its profits from?” I believe the plan was to give bloggers free PRO accounts to gain publicity and a year later convert these PRO users to happily paying customers. Now with PRO 4 Life things change soooo much. On a second thought, you could argue that the upgrade is a way to gain publicity too; not intended of course. Zooomr compensates with the upgrade and that is called customer service. Yeah it did slip but payed its price!
Let’s see how the story goes in the coming months.
2 responses so far ↓
1 Taavi // Nov 12, 2006 at 1:38 pm
Or you could be an utopian and say that they are not after the money, they only want a perfect photo-sharing site for people to show their photos on. I don’t know about that, but what I do know is that they are being really goodwilling, kind and helpful. Which in return makes people love them and even want to give them money as I have seen people “complain” about not being able to financially support Zooomr when they were given free 4gb accounts for life.
2 Reverse Cellular Pro. | 7Wins.eu // Sep 24, 2009 at 4:44 pm
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